Meet Your eTech Team

“Win-win sees life as a cooperative arena, not a competitive one, it is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. Win-win means agreements or solutions are mutually beneficial and satisfying. Win-win thinking flies in the face of this ‘I win, you lose’ mentality. It encourages us to help others to win too, and in doing so increase success for ourselves”

Shamshul Khaliq started his journey with eTrepid handling support tickets and getting to know our infrastructure. Years later, he now handles an array of the service desk and system administrator tasks.

With nearly a decade in IT infrastructure support, the team was surprised to learn that Shamshul is an aspiring software developer, too. As a child, he’s always wanted to jump out of an airplane, but for now, he’ll settle for flying in one. Traveling the world in his off-time, Shamshul has been to five countries and takes every opportunity to add to his mounting souvenir collection.

Shamshul likes finding innovative solutions for hard to reach problems, “There can be a hundred ways to do something, I want to find the best way to do it right.” Known for his technical prowess and customer support ethic, Shamshul understands the eTrepid customer, “When we work on all project types, we are dedicated to on-time completion within the budget to meet and exceed the expectation of the client and end-user - that's our main goal.”

When asked what it means to be a part of the eTrepid team, Shamshul recalls the early days, “It's been an amazing journey, I’ve enjoyed driving the technology and working as a team to understand new concepts globally to deliver for our clients. With exposure to Azure, Microsoft, networking - all those skills are enhanced.

"Strive for a sustainable lifestyle that affords you time to recuperate, recharge and be effective in the long-term."

What is multi-skilled, multi-use and adaptable to nearly every task at hand? At the forefront of eTrepid operations is Lynn Erion. “Everybody loves Lynn,” can be heard repeatedly throughout the office, so when you're having any kind of problem and Lynn’s on the case, you’re in capable hands. 

Having spent the past two decades immersed in all things IT and often referred to as a Swiss Army Knife with a lot of different uses - Lynn keeps you both prepared and protected. He carries with him deep industry knowledge and a nurturing dedication to the success of everyone around him, we can’t help but agree. 

His work ethic was likely instilled in him as a boy scout and served him well as he led his sons through their own scout journey to make their Eagle Scout designation. Members of the eTrepid team appreciate how far he’s able to look ahead on projects and in the woods. “Once on a canoe trip, Lynn brought everything sealed in five-gallon buckets. When your canoe rolls, the buckets float, have easy handles and can become a seat. Need to take a break? Set one down for a chair, another for a table. He has a multi-faceted, well-thought-out approach to everything.”

“It doesn’t matter what the situation calls for, Lynn breaks out a solution that’s so simple. That's Lynn. His magnetic personality and willingness to share his knowledge is what makes those around him love to work with him. He breaks the most challenging concepts down into bite-sized, manageable pieces for everyone.” 

"Being proactive means taking responsibility for your life and actions rather than just watching how things happen.”

Tausif brings an MBA in Information Technology, a BS in Technologies and 5 years experience in IT industry technical support and service desk. Solving technical issues related server exchange, email troubleshooting, ERP, CRM, QuickBooks and other third party applications, Tauif credits his abilities as a change manager to his ITIL V3, Microsoft Azure Administrator Associate and ASP.net certifications. Speed, accuracy and customer satisfaction are important to Tausif. 

Always looking ahead, “I want to continue learning more in networking and security and the overall infrastructure of it.” When he steps away from technology, Tausif is a world traveler and loves a road trip.

“Being at eTrepid, I've already learned a lot of the firewall and networking issues that plague our market.” He describes his work as a journey and adding knowledge as a continual part of that journey. 

"Every time you make a decision, it affects people around you. I believe those people should be in a winning situation just as you should be."

Having worked at Microsoft and other big tech companies, Suhail is eTrepid's Level One Engineer and known for his calm demeanor. In this role, Suhail directly coordinates client communication via call, chat, and email, providing technical support for all the tools that fall under managed services.

Suhail has been working in the IT field for nearly a decade with an undergraduate degree in computer science engineering and a Master's in business management.

It’s this background that allows Suhail to find problems and then focus teams and solutions on those problems. "When something is especially stressful, it pays to let calmness and peace prevail." A huge fan of soccer, Suhail has played the sport all his life and follows all things FIFA. But, "as someone usually so calm, my coworkers may be surprised by the passion I have for soccer, especially when play gets a bit aggressive."

Also a fan of Warren Buffet, Suhail admires how he was able to invest at such a young age and see huge successes as a result. If Suhail had Buffet's resources, he'd spend them on climate change and space exploration. "I care about climate change and how we are progressing to a future in space. What are we doing on the planet, to the planet, and if we'll ever need to find a new planet?"

"You cannot be successful at any job, goal, or being part of a team without precision and balance. To focus on tasks and goals, we need to recharge our mind, energy, and health"

eTrepid clients may find Faraday on-site addressing client tickets or virtually troubleshooting hardware, software, and cybersecurity issues. Whether on-site and face to face with clients or as your virtual support rep, Faraday thrives in a team environment and focusing on issues at hand.

Faraday holds a bachelor's degree in business management and expects to earn an additional bachelor's degree in cybersecurity by July 2022. Along the way, he’s also working toward Network Security's Security Plus certification. Faraday admits, "Before coming to eTrepid, I learned I would never stop learning here. No truer statement has ever been spoken."

Originally from Brooklyn, NY, Faraday is proud of his time in the Navy, which brought him to Maryland as his first duty station. From there, he PCS'd to Norfolk, Virginia, and then across the world to Bahrain. "I love learning and taking things to the next level–– the military helped me prioritize what's important and what needs to get done."

Passionate about family, Faraday and his wife are excited to be planning one of their own. "My mother was a single mom raising three kids while attending school and working multiple jobs. Through sheer persistence, she earned a master's degree and became my role model."

As a kid, Faraday dreamed of playing basketball with pros like Michael Jordan and Tracy McGrady, but as a native New Yorker, he's a Knicks fan through and through.

"I believe whatever we do in the end it should be a win-win situation for everyone.”

Mohd Affan is a customer service pro meets expert help desk analyst. Passionate about technology for most of his life led him to Google and Amazon prior to joining eTrepid. Our team approach is what drives him to become better as he pursues Network and Cybersecurity certifications. Mohd points to his teammates as having achieved some of the skills he’s after, “Watching my team members grow and achieve their goals has given me a roadmap to do the same.”

Whether complicated technical issues or quick question issues, Mohd is often the first line of defense for eTrepid customers, but Mohd hasn’t always been on the technical career track.  After college, he worked as an actor and starred in several series and even auditioned for a Netflix series. “It was exciting to be in a TV crime series as well as some theater roles.” 

Having worked previously with companies where teamwork and transparency were corporate jargon, coming to eTrepid has been a welcomed opportunity. “There's so much we work on together and the way we come together as a team has been transforming for me.” 

"You’re putting in the work and effort now to save time and money by preparing for the unexpected problems now instead of at the last minute.”

Shadab is the tech support associate that often resolves your issues over chat. Having worked in IT for nearly 5 years as data analyst and auditor, Shadab is our internal IT support expert and recently achieved his CCNs certification.

“With so much of the world working remote, nowadays everyone is working from home. Many clients are trying to connect in new ways - we fix that.” Closing out support tasks and getting positive feedback is what Shadab loves about his work. “Consistently getting 5 stars as a team is a great feeling and makes us work hard to maintain that high-level of workmanship.” 

Passionate about learning new IT technologies, especially in networking and cybersecurity areas, Shadab relaxes through his favorite sports teams, traveling and cricket. “I love the work culture here, everyone lends a hand when needed. We have something other teams don’t: trust, teamwork, support through challenges.”