The service provided by eTrepid has been amazing. The technicians are always on the ball and you never have to wait! While there is a disclaimer given stating a response could take anywhere from 24-48 hours, I have never had to wait long at all and their technicians knock it out of the park every time. I am extremely happy with all the services they have provided us, especially while teleworking.

The cyber care, Office 365, and cloud solutions provided by the eTrepid team have been great. Their remote service is highly reliable, and the response time has always been fantastic especially when needed through the COVID-19 pandemic. We have never had any issues and will continue to recommend eTrepid’s services just as we have done many times before.

eTrepid’s communication and response times are tremendous. Whenever there may be an issue, we are alerted immediately and given detailed information regarding the situation. There is never a worry because they are always there when needed.

When it came to IT, I wasn’t aware I had any problems. Every time I encountered an issue, I would just shut down the computer and log off. But it became apparent we needed IT assistance, so we reached out to eTrepid.

Now knowing we are protected, eTrepid has been able to provide us with a peace of mind. When I work off site or travel it is comforting to know that even on the road, I can reach out to the our eTrepid Tech Team regardless of what time it is or where I am. They truly provide peace of mind and reassurance no matter where I may be.

Knowing eTrepid is managing my IT Services and providing basic cyber care allows me to focus more on my business and less on the worries of IT risks, misunderstood jargon, or services that cut out. These are all issues I've had when working with other providers, which can be devastating to a business! When looking for additional options surrounding business communications, I heard others praise eTrepid’s services and rapid response times. Especially when it came to VoIP phone services.

As the owner of an expanding company who needs communication options wherever I may be, it was fitting to find out not only did they provide backup internet services, Microsoft options, cybersecurity, and VoIP, but that so many are happy with them. It feels good knowing eTrepid is a one-stop technology shop that has my business covered from all angles. I’ll be looking into what other services can be shifted into their care moving forward.